Simquip after sales support

When you purchase a simulator item, the company selling the item usually says goodbye and leaves you on your own to solve installation and integration issues. At Simquip we never leave purchasers to fend for themselves and go it alone. With each and every item sold to a customer we provide support and serious backup to solve problems.
How does it work;
When you purchase an item from us you will receive an after sales support number that you will need to quote with every support request. Once a request is made, you should receive a response within 24 hours of making the request. All requests should pertain to the purchased item only.

Anybody who purchases an item from Simquip.
Anything relating to a purchased item including installation and integration information.
Support does not cover
  • Simquip proprietary or confidential information.
  • Information relating to other manufacturers products.
Absolutely not. Support is free.
5 years From the date of purchase.
No more than 24 hours during week days, but responses may take up to 48 hours over the weekend.